Petoverse – Help Centre

Welcome to the Petoverse Help Centre!We’re here to make your shopping experience simple and stress-free. Ordering is easy—just browse our store, add products to your cart, and check out. You’ll receive a confirmation email right away. While you don’t need an account, creating one makes tracking orders easier and speeds up future checkouts. If you need to change an order, contact us quickly at support@petoverse.com, as changes are not possible once the order has shipped.Shipping is fast and reliable, with delivery in 2–4 business days within Germany. Currently, we ship only within Germany, but expansion is planned. Once dispatched, you’ll get a tracking link by email. If your order doesn’t arrive within 5 business days, our team will help right away.Products are carefully curated, and while popular items may go out of stock, they are clearly marked on our site. All product images and descriptions reflect the actual items, though small variations may occur.Payments are safe and flexible—we accept major debit/credit cards, PayPal, Klarna, and more, using SSL encryption and trusted gateways to protect your details.Need help? Our support team is available at support@petoverse.com, with replies within 24 hours on business days. A German phone number will also be available soon, but email is usually fastest.Returns are simple—if you receive a damaged or incorrect product, let us know within 14 days. To stay updated with new arrivals and exclusive offers, subscribe to our newsletter at checkout or in the footer.Didn’t find your answer? Just email us at support@petoverse.com and we’ll be glad to help.